Returns & Exchanges

At Filson Europe, we stand by the quality of our goods and offer a 30-day return window for items in their original, unused condition. We aim to ensure our customers are completely satisfied with their purchase through a straightforward and efficient return process.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all tags are attached and the product is in its original condition.

• 3.
  Ship the Item

  Print the prepaid shipping label provided via the portal and drop off your package at the nearest authorized carrier location.

• 4.
  Receive Refund

  Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-10 business days.